Customer Service Crew - Luxury Hospitality Pre-Opening Team

Join our exclusive pre-opening team in Bali’s thriving hospitality scene! We’re seeking passionate Customer Service Crew members to deliver world-class guest experiences in a dynamic, luxury-focused environment. This is your chance to be part of a brand-new luxury property in Badung, Bali, where you’ll shape the guest experience from the ground up. As a Customer Service Crew member, you’ll be the first to greet guests, ensuring their stay is nothing short of exceptional.

At Private Advertiser, we’re not just building a hotel; we’re creating a legacy. Our team is dedicated to providing unparalleled service, and we’re looking for individuals who share our passion for hospitality. This role offers a unique opportunity to work in a luxury setting, using industry-leading tools like CMS, PMS, and CRM systems to manage guest interactions seamlessly.

If you’re ready to take on a challenging yet rewarding role in a luxury hospitality environment, we want to hear from you. Join us as we prepare to open the doors to a new era of luxury in Bali.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and personalized experience.
• Assist guests with check-in and check-out processes, using our in-house Property Management System (PMS).
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and professionally.
• Collaborate with the front desk team to ensure smooth operations and a high standard of service.
• Assist with the setup and maintenance of guest rooms, ensuring they are ready for the next guest.
• Contribute to the development of our guest experience protocols and best practices.
• Participate in training sessions and team meetings to stay updated on industry standards and best practices.
• Promote our brand and property through word-of-mouth and guest interactions.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, hospitality, or a related field.
• Fluent in English and Bahasa Indonesia, with excellent communication skills.
• Strong interpersonal and problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.
• Basic computer skills, including proficiency in using CMS, PMS, and CRM systems.
• Willingness to learn and adapt to new systems and processes.
• Enthusiasm for luxury hospitality and a passion for delivering exceptional guest experiences.
• Valid work permit for Bali, Indonesia.

🛠️ Keahlian

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