Guest Relations Officer (Staff Front Office)

Join 80 Proof Ultra as a Guest Relations Officer (Staff Front Office) and become the face of our hospitality team in Tangerang, Banten. This role is perfect for individuals who thrive in dynamic environments, enjoy interacting with guests, and are passionate about delivering exceptional service. As a Guest Relations Officer, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable.

At 80 Proof Ultra, we pride ourselves on creating unforgettable experiences for our guests. Our team is dedicated to providing top-notch service, and we're looking for a Guest Relations Officer who can embody our commitment to excellence. In this role, you'll use our property management system (PMS) to handle guest check-ins, check-outs, and reservations, ensuring a smooth and efficient process.

If you're ready to take on the challenges of front office operations and make a lasting impact on our guests, we invite you to apply for this exciting opportunity. Join our team in Tangerang and be part of a company that values your contributions and growth.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle guest check-ins and check-outs using our property management system (PMS).
• Manage guest reservations and ensure accurate record-keeping.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly.
• Coordinate with housekeeping and other departments to ensure a seamless guest experience.
• Maintain a clean and organized front office area.
• Assist with event planning and coordination, ensuring all event logistics are handled smoothly.
• Monitor and manage front office inventory, including keys, room cards, and other essential items.
• Stay updated on industry trends and best practices to continuously improve service quality.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1 year of experience in front office or hospitality roles.
• Familiarity with property management systems (PMS) such as Opera, Siteminder, or similar.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Strong organizational skills with attention to detail.
• Fluency in English and Bahasa Indonesia.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to stand for long periods and lift up to 20 lbs.

🛠️ Keahlian

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