Customer Service Representative - Global Sales & Marketing Division

Join Molex, a global leader in electronic solutions, as a Customer Service Representative in our Global Sales & Marketing Division. Based in the vibrant and dynamic locations of Bali, Indonesia, you will play a pivotal role in enhancing customer satisfaction and driving our sales growth. Our team in Bali is at the heart of our international operations, and we are looking for a dedicated professional to join us.

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure that our customers have a seamless experience with our products. This role offers a unique opportunity to work in a fast-paced, innovative environment, with access to cutting-edge technology and a global network of professionals.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
• Handle customer complaints and escalate them to the appropriate team if necessary.
• Assist in the sales process by providing product information and answering technical questions.
• Maintain accurate and up-to-date records of customer interactions and transactions.
• Collaborate with the sales and marketing teams to ensure that customer needs are met and sales targets are achieved.
• Participate in training and development programs to enhance your skills and knowledge.
• Stay up-to-date with industry trends and best practices in customer service.
• Contribute to the team's success by fostering a positive and collaborative work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM software, such as Salesforce or HubSpot.
• Ability to work in a fast-paced, dynamic environment.
• Willingness to travel and relocate to Bali, Indonesia, if required.

🛠️ Keahlian

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